Refund policy

🕐 Order Processing

At Western Leather Outfit, orders are typically prepared and shipped within 3–5 business days. By placing an order through our website, you acknowledge and agree to the terms outlined in this policy.

🚚 Shipping & Delivery Estimates

Estimated Delivery Times

The delivery periods displayed on our website are approximate estimates provided to customers before completing their purchase.

Possible Delays

Although we strive to deliver every order within the estimated timeframe, delays may occur because of:

  • International shipping and customs inspections.

  • Courier or transportation service interruptions.

  • Global events, regional issues, or unforeseen circumstances.

  • Any factors outside the control of Western Leather Outfit.

Shipping Delays & Refund Policy

Delivery estimates are not guaranteed. Once an order has been dispatched, delays caused by shipping carriers or customs authorities do not qualify for order cancellations, returns, or refunds.

❌ Order Cancellation Policy

  • Within 24 Hours: Orders may be cancelled within 24 hours of being placed.

  • After Production Begins: If production has already started, an approved cancellation will be subject to a 30% non-refundable processing fee.

  • After Shipment: Orders that have been shipped or delivered cannot be cancelled.

📦 Returns & Return Requirements

Customer satisfaction is important to us. If you wish to return an item, you may do so within 30 days of receiving your order.

To qualify for a return, products must:

  • Be unused, unworn, and free from damage.

  • Include all original tags and packaging.

  • Remain in a condition suitable for resale.

Return shipping expenses are the customer's responsibility. Personalized, customized, and final-sale products are not eligible for returns.

To initiate a return, contact us at: info@westernleatheroutfit.com

💰 Refund Policy

All returned items are inspected upon arrival. After the inspection is completed, we will notify you regarding the approval or rejection of your refund request.

  • Processing Time: Approved refunds are issued to the original payment method within 10 business days.

  • Pending Refunds: If your refund has not appeared after 15 business days from approval, please contact our support team.

📏 Customer Responsibilities

Sizing Information

Customers are encouraged to review our Size Guide carefully before placing an order. Returns or refunds cannot be provided for incorrect sizes or measurements submitted by the customer.

Correct Shipping Details

Please verify that your shipping information is accurate and complete. Western Leather Outfit is not liable for delivery failures resulting from incorrect or incomplete addresses.

Customs Duties & Taxes

Import duties, taxes, and customs procedures are determined by local authorities and remain outside our control. We do not provide refunds for customs-related charges or delivery delays.

🚫 Items Not Eligible for Return

The following products are considered final sale and cannot be returned, exchanged, or refunded:

  • Discounted or sale items.

  • Customized or personalized products.

  • Special edition or limited-release merchandise.

💬 Customer Support

If you require assistance or have any questions about your order, our support team is always available to help.